SECRET SHOPPING

SECRET SHOPPING – EYES, EARS & EXPERIENCE WHERE YOU NEED THEM MOST


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Inter-State Investigative Services is a leader in Arizona for providing experienced, discreet and effective personnel to companies for verifying the quality of service, overall customer experience and employee veracity at their places of business. While most of these assignments have their own quirks and flavors, what follows are some of the aspects of our secret shopping service.

THE CUSTOMER EXPERIENCE

To begin with, our secret shopping investigative service can help your business with daily store interactions. For example, we can provide an overview of how your employees greet and treat customers, what information they provide, and how they provide it. If you have a promotion or sale in effect, we can verify if sales items are available and if employees are communicating the promotion as instructed, whether in person or on the phone. We can also provide feedback on how products are stocked and placed. Essentially, all aspects of customer service can be examined and verified by our secret shoppers.

THE COMPETITIVE EXPERIENCE

Another side of our secret shopping investigators is their ability to check your competitors’ salespeople, pricing and overall in-store experience. Your competition’s store layout, product placement and pricing, sales force interaction, promotions and sales strategies can all be investigated. We can also investigate what your competition is communicating about your business.

VERIFIABLE CUSTOMER SATISFACTION

Whatever your shopping investigation needs, our expert investigators can help you. From quality of service, to compliance with regulations, or any other specific information you need about products, services, and store environment, our secret shoppers will get the job done without revealing their identities or real purpose. We’ll purchase products, ask questions, make complaints, behave in various ways and then report on their experiences. We feel the same way about our clients that they feel about their customers – complete satisfaction is imperative.

There are enough surprises in the business world your employees and sales staff shouldn’t be one. Whatever secret shopping needs you may have, simply click on the “Submit a Case” button at the top of the page, or call 800.729.0311 now. We’re ready to discretely and efficiently help.